How many people touch the workflow?
Count anyone who creates, updates, waits for, or asks about this work: owners, managers, programmers, operators, inspectors, admin, and technicians.
This is used to estimate communication overhead. More people usually means more status questions, handoffs, and duplicated updates.
Quote / RFQ follow-up leaks
Move this up if quote requests arrive by email, files are hard to find, follow-ups are missed, or nobody knows which quotes are waiting.
Example: A 4 or 5 means quote status lives in inboxes, memory, or spreadsheets, and customer follow-up depends on someone remembering.
Job status visibility leaks
Move this up if people often ask, "Where is this job?", "What is next?", "Who has it?", or "Is it late?"
Example: A 4 or 5 means production status is spread across whiteboards, Excel, conversations, and individual memory.
Tooling / inventory leaks
Move this up if tool lists, setup sheets, replacements, tool life, or machine assignments are hard to trust.
Example: A 4 or 5 means people lose time searching for tools, recreating lists, replacing tools late, or guessing what belongs to which job.
Inspection / quality documentation leaks
Move this up if inspection results, photos, pass/fail notes, or customer reports take too long to create or find later.
Example: A 4 or 5 means quality records are being rebuilt manually, reports are delayed, or evidence is scattered across folders and phones.
Scheduling / maintenance leaks
Move this up if preventive maintenance, job scheduling, technician notes, work orders, or equipment history are not easy to see.
Example: A 4 or 5 means reminders are manual, work history is incomplete, and problems are usually handled only after someone notices.
Customer / internal update leaks
Move this up if customers, managers, or team members repeatedly ask for updates that should already be visible.
Example: A 4 or 5 means people spend time writing the same status messages, checking delivery readiness, or relaying handoff notes.